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The Better Business Bureau serving
Greater East Tennessee processed 5,350 complaints in 2004. Out of
all those complaints, your company received none! We our our congratulations to you for accomplishing a complaint free year! The BBB commends your complaint-free status and realizes that this milestone must be recognized! To show our commitment to businesses such as yours, the BBB created the "BBB Customer Service Award" and have forwarded it to you. Along with this letter is a certificate suitable for framing acknowledging this achievement. We hope you will prominently display this for all your employees and customers to see. A 2002 Gallup Study showed that 3 out of 4 consumers prefer to do business with a Better Business Bureau member. Imagine your potential customer's confidence in doing business with a complaint free BBB member! Be sure to let your customers know! Congratulations on your success! Cordially, |
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Dennis Hall and All the Committed
"Employees and Technicians", A big thank you for making the experience of having my "old clunker" serviced and feeling "young" again. You all went out of youw way to take care of both me and the car. Very nice to know that "professionalism" ain't dead. Thanks! You made my day!
Sincerely, |
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Dear Dennis, Yvonne & I would like to thank you for changing out the locking mechanism in our Honda Odyssey without charging us for the part or labor. We appreciate businesses that stand behind their products. Also, than you for looking at the used Accord we just purchased. That gave me piece of mind in making my purchase. Now we are a two Honda family. Clark & Yvonne |
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Dear Mr. Hall, This letter is in regards to my 1995 Honda Accord in which you repaired the air conditioning in addition to a few other items. I would like to sincerely thank you for your professionalism and honesty. You and your shop thoroughly inspected my car and found the true problem with the air conditioning and fixed it at a reasonable price. The reason I am so impressed is as follows. I have to admit I brought the car to you to get a second opinion. I first took it to West Side Honda, who returned an estimate of $938, which included replacing the compressor, clutch, coil, and dryer on the a/c system. Parts that were, as I know now, in working order. You repaired just what needed to be repaired for only $187 and even gave me a loner vehicle while you were performing the repairs. It was like a breath of fresh air to be treated as a valued customer as opposed to being duped into unnecessary repairs. My only regret is that I will be moving out of Knoxville soon and will probably not be able to visit your shop again. Although, every Honda owner I know in Knoxville will soon know your name. Thanks Again, |
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Dear Sir, Upon leaving my office at 5:00 pm September, 15, 1998, I soon found out my car would not start. I had to call a wrecker service that highly recommended Dennis Hall's Honda Service (I have never heard of you). I left my car in the hands of the wrecker driver who assured my he would deliver my car to you first thing the next morning. The next morning at 8:00am Dennis Hall called me to tell me exactly what was wrong with my car. He was very polite and courteous. He put me at ease in the worst of situations. I will recommend Dennis Hall's Honda Service to all of my friends. I also noticed my car was vacuumed and washed before I picked it up. I wanted to say a big "Thank You" to you and your staff.
Sincerely, |
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Dennis, Thank you so much for all you do - especially the loaning of your car - it helps alot! It's so comforting to have a repair contact that I know will not add any "hidden charges" or talk a "foreign" language about the car that I totally don't understand. I'm keeping my Del Sol, but bought a bigger car - so I'll be seeing you all in the future. P.S. I tell everyone about your business.
Gratefully, |
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Dear Mr. Hall, A couple of weeks ago, I brought my '98 Honda Civic in to you because it was making a strange noise. You diagnosed the problem as a cracked exhaust manifold and told me it would cost over $700 to get it fixed. You then recommended that, due to the age and condition of the car, I should go to the dealer and try to get them to fix it for free or at least a reduced rate. You even encouraged me to call Honda myself if the dealer wasn't helpful. You had nothing to gain by giving me this advice. When I asked you if I'd be able to get the work done at your shop if Honda did agree to the deal, you said, No, I'd have to go through the dealer. Clearly, you were looking out for my best interests, even though it meant you would be losing my business. To make a long story short, your advice saved me almost $600. (Honda paid for 75% of the repair). That is a huge amount of money to me, and I can't tell you how grateful I am to you for all your help. It is a pleasure to meet someone of such strong character and integrity; I will definitely be coming to you for maintenance and repairs in the future (although hopefully not for a while!) Thank you so very much!
Sincerely, |
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Dear Dennis, A note from the "survivor" to thank you Rita & Debbie. You were so good to me. I was so sick I didn't know what to do you handled it and with all of me, I thank you. Honda came thru 100%. The power steering cup was completely dry - a new one h had to be ordered. I had to use a rental for 2 days. On first contact , I knew you were a good man - now I know so much more and am totally grateful.
My best to to the three of you, |
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Dennis Auto Service, Thank you for all you have done. God Bless You All.
Thanks, |
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Thanks so much for all your great
service and fair prices. We will be back in the future for service.
Thanks, |
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Dennis, You not only "made my day", you saved me alot of money! I can't thank you enough. You are a very sweet and generous guy! Again thank you so much! Talk to you soon. Tiffany Hill |